Refund policy

Eligibility

Request a return within 30 days of delivery. Incense must be unopened; holders must be unused; gift sets must be complete. Keep the original packaging and proof of purchase.

Returning your order

Returns are sent to Tianjin, China. Contact Stillness for approval and the full address before shipping. Do not use the address on your parcel. We recommend tracked shipping.

Return costs

For change-of-mind returns, you pay international return postage. Original shipping fees are not refunded. We do not charge the same return postage twice.

Problems with your order

Report damaged, faulty, incorrect or missing items with your order number and photographs. Stillness covers necessary return or replacement shipping for our errors. We arrange a replacement or refund; ordinary-return shipping deductions do not apply.

Refunds

After inspection and approval, we issue refunds to the original payment method within seven calendar days. Bank processing may take longer.

Exchanges and exceptions

For preference changes, return eligible items and place a new order. Gift cards, personalized goods and items explicitly marked final sale are excluded from change-of-mind returns. Ordinary discounts do not remove return eligibility. These exclusions do not apply to faulty goods or fulfillment errors.