Support

Frequently asked questions

Find answers to common questions about our products, orders, shipping, and more.

Common questions

How do I place an order?

Choose a product and an available option, add it to your cart, then review your order at checkout.

When will my order ship?

Please check the shipping information shown at checkout or contact our team about your order.

Do you ship internationally?

Enter your delivery address at checkout to see whether shipping is available.

What are your shipping costs?

Available shipping methods and charges are shown at checkout.

Can I track my order?

Check your shipping confirmation for tracking information, or view your order in your account.

What is your return policy?

Review our published return policy before requesting a return. Contact our team with your order number if you need help.

How do I return or exchange an item?

Contact our team with your order number and the item you would like to return or exchange. Wait for instructions before sending it back.

What if my item arrives damaged?

Contact our team with your order number and photographs of the item and packaging.

How should I care for my incense holder?

Follow the care instructions provided for your specific product.

How do I contact customer support?

Use the contact link provided on this page or the contact information in your order confirmation.